Frequently Asked Questions



FAQ

  • How to get moneyexpand_more
    • RD Pawnshop / M Lhuillierexpand_more

      - Go to your neareast RD Pawnshop or M Lhuillier

      - For first-time or new RD Pawnshop or M Lhuillier customer, kindly fill up the KYC (Know your Customer) Form

      - Fill up the withdraw form

      - Submit the forms to the cashier and present two(2) valid IDs

      - Check here for Valid IDs reference.

      - Notify the cashier that the remittance is from SkyPay.


      If you followed all the steps above and still encountered a problem in claiming your money, kindly call our customer service:


      MLuillier Pick Up Cash Customer Service No.

      0947 999 0337
      0947 999 2721
      0947 999 0522
      0917 871 2973

      Pick Up Cash Customer Service No.

      Smart:
      0999 590 3040
      0999 590 3042

      Globe:
      0927 558 0141
      0927 558 0175

    • Bank, GCash, Coinsexpand_more

      - We will automatically transfer your money to your E-wallet account.

  • How to apply loanexpand_more
    • Step 1: Applicationexpand_more

      - Fill up all the fields upon registration. Make sure all the information you entered are correct, valid and accurate.

      Any incorrect or incomplete information may result to rejection of your application.

    • Step 2: Waiting for approvalexpand_more

      - Make sure your line is available. A message will be sent through SMS or App notifying you about the result of your application.

    • Step 3: Claimexpand_more

      You can claim your loan via RD Pawnshops or M Lhuillier or through Bank, GCash or Coins.ph

      Keep using CashJeep and pay on time and you may be qualified for larger loan amount and longer terms.

  • How to repay your loanexpand_more
    • RD pawnshopexpand_more

      - Go to your neareast RD Pawnshop or M Lhuillier

      - Fill up the Bills payment form

      - Write your contract number as Account number and Skypay as Company Name.

      (!) Your can find your Contract number in your Loan Details.

    • 7-11 (7 ELEVEN)expand_more

      - Go to your neareast 7-Eleven branch

      - On the CLIQQ App:

      - Choose Bills Payment

      - Choose SkyPay

      - Input your Contract Number and repayment amount

      - Click next and wait for the Bill and pay it on the cashier.

      In case of 7-Eleven's CLIQQ app is offline:

      - Download and install CLIQQ App from PlayStore

      - Login and choose Pay Bills

      - choose Loans and find SkyPay

      - Enter Contract Number and repayment amount

      - Confirm.

      (!) Your can find your Contract number in your Loan Details.

    • GCashexpand_more

      - Download and install GCash from PlayStore

      - Login and choose Pay Bills

      - Enter Contract Number and repayment amount

      - Confirm.

      (!) You can find your Contract number in your Loan Details.

  • Application Concernsexpand_more
    • Any feedback for my Applications?expand_more

      A message will be sent to you through App or SMS once your application is approved. Thank you for your patience.

    • How long does it take to know if my loan is approved?expand_more

      You will be notified with the result of your evaluation within the day.

    • Why was my application denied? Can I apply again?expand_more

      "We regret to inform you that your application has been denied. Please be informed that the assessment for your application is based on the information you provided, the analysis of our evaluators and the risk control system.

      You can apply again after seven(7) days and make sure all the information you provide is correct, valid and accurate to avoid rejection or rollback. We look forward to serving you again."